Terms of service
Terms of service
This website is operated by Zivori. Throughout the site, the terms “we”, “us” and “our” refer to Zivori. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy and Return and Refund Policy.
Online store terms
By using this site, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or guardian to use this site.
You must not use our products or website for any unlawful purpose. You must not attempt to interfere with the security, operation or availability of the website.
Products and descriptions
We aim to display product information, images, colours, prices and descriptions as accurately as possible. However, colours may appear differently depending on your device screen, and small differences may occur due to product batches, photography or supplier updates.
Zivori products are beauty, self-care and lifestyle accessories. Product descriptions are for general information only and should not be treated as medical, health or professional advice.
Prices and availability
Prices are shown in the currency displayed at checkout. We reserve the right to update prices, offers, products and availability at any time without notice.
We may limit quantities, discontinue products or refuse orders where necessary, including where a product is unavailable, incorrectly priced, suspected to be fraudulent, or affected by supplier or fulfilment issues.
Orders and payment
When you place an order, you agree to provide accurate billing, shipping and contact information. You are responsible for checking your order details before completing checkout.
Your order is not accepted until payment has been authorised and we have confirmed your order. We may contact you if additional information is needed to process your order.
Shipping and delivery
Shipping times and costs are explained in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by supplier processing, courier delays, customs checks, public holidays or circumstances outside our control.
For international orders, customs duties, taxes or import charges may apply depending on your country’s rules. These charges are the responsibility of the customer unless clearly stated otherwise at checkout.
Returns, refunds and cancellations
Returns, refunds and cancellations are handled according to our Return and Refund Policy. If you wish to request a return or cancellation, contact us at veloraonline385@gmail.com.
Personal-care and beauty accessories may not be eligible for return once used, opened or worn, unless faulty, damaged or incorrect.
Intellectual property
All website content, including text, branding, graphics, product names, images, layout and design elements, belongs to Zivori or is used with permission. You may not copy, reproduce, distribute or use our content without written permission.
User comments and submissions
If you send us feedback, reviews, images, suggestions or other submissions, you agree that we may use them to improve our products, services and customer experience, unless you tell us otherwise in writing.
You must not send unlawful, abusive, misleading, harmful or infringing content.
Third-party services
Our store may use third-party services, including payment processors, shipping providers, fulfilment partners, apps and analytics tools. These third parties may have their own terms and privacy practices.
We are not responsible for third-party websites, services or links that are not controlled by Zivori.
Limitation of liability
To the fullest extent permitted by law, Zivori is not responsible for indirect, incidental or consequential losses arising from your use of our website, products or services.
Nothing in these Terms of Service limits your statutory rights or any liability that cannot be excluded under applicable law.
Changes to these terms
We may update these Terms of Service from time to time. The latest version will always be available on this page. Continued use of the website after changes are posted means you accept the updated terms.
Contact information
Questions about these Terms of Service can be sent to: