Privacy policy
Last updated: June 30, 2026
Zivori operates this online store to provide customers with a curated shopping experience across beauty, haircare, travel, and self-care accessories.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our store and services. By using our store, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit or make a purchase from Zivori, we may collect the following types of personal information:
- Contact details: name, email address, phone number, and billing/shipping address
- Payment information: payment card details (processed securely — we do not store full card numbers)
- Account information: username and password if you create an account
- Order and transaction data: purchase history, returns, and communications
- Device and usage data: IP address, browser type, pages visited, and referring URLs
- Communications: messages you send us via email or contact forms
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including sending order confirmations and shipping updates
- Manage your account and provide customer support
- Improve our website, products, and services
- Send marketing communications where you have opted in (you may unsubscribe at any time)
- Comply with legal obligations and prevent fraud
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties only where necessary to operate our store and deliver our services, including:
- Shopify Inc. — our e-commerce platform provider. Shopify hosts our store and processes data on our behalf in accordance with their own privacy practices. You can read more at https://www.shopify.com/legal/privacy.
- Payment processors — to securely handle transactions
- Shipping and logistics providers — to fulfil and deliver your orders
- Marketing platforms — where you have consented to receive communications
- Analytics providers — to help us understand how our store is used
All service providers are required to handle your data securely and only for the purposes we specify.
4. Cookies
Our store uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies may be set by Zivori directly or by third-party services we use.
You can control cookie preferences through your browser settings or via our cookie consent tool when you first visit our store. Please note that disabling certain cookies may affect the functionality of our website.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain types of processing
- Request a portable copy of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at veloraonline385@gmail.com. We will respond within the timeframe required by applicable law.
You can also manage your privacy preferences and submit data requests directly through our Privacy Portal (link to your store's privacy portal).
6. International Data Transfers
Zivori is based in the United Kingdom. If you are located outside the UK, please be aware that your personal information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction. Where such transfers occur, we take appropriate steps to ensure your data is protected in accordance with applicable law.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations. When your data is no longer required, we will securely delete or anonymise it.
8. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Complaints
If you have concerns about how we handle your personal information, please contact us in the first instance at veloraonline385@gmail.com. If you remain unsatisfied, you have the right to lodge a complaint with the relevant supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) at https://ico.org.uk.
11. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy, please contact: